FAQ

What is HairDesignerTV?

An online learning and networking site for salons and stylists. World renowned hairstylist Vivienne Mackinder has condensed 30 years of her knowledge and experience into a comprehensive and highly-accessible educational series. We use streaming video, audio, animation, colorful graphics and printable lessons to demonstrate all the latest cutting trends, hair coloring techniques, dress work and more.

Who is HairDesignerTV for?

Individual stylists, schools, students and salons all use HairDesignerTV as the backbone of their training and educational systems. HairDesignerTV.com (HDTV) takes staff training out of the salons and puts it online, relieving owners of this burden entirely, or supplementing their in-house program. Students can get a jump start on a career by learning sound fundamental techniques and sound business practices. Schools use HairDesignerTV to train the teachers on classic to modern advanced techniques. Salons take advantage of our “Elite” program to keep their staff educated, motivated and inspired.

Is HairDesignerTV free?

No. HairDesignerTV is a premium service, providing the best education and training in the hair and beauty industry.

Is there any free content on HairDesignerTV?

Yes. There are free samples of our content, as well as some featured content that is available without a paid subscription.

How do I get access to the member content?

Plans are available in monthly and yearly subscriptions and can be purchased in our store.

What software or hardware do I need?

Our video player is state of the art. It automatically detects your individual internet connection speed and delivers the best matching video quality for your PC, Mac, i-pad, i-phone, tablet or cellular devices.

Do you offer payment plans?

Yes. There are payment plans for  all access and can be billed on a monthly basis.

 

How Do I Cancel My Account?

To cancel your account, click this link.

 

Vivienne Mackinder’s Live Workshops Frequently Asked Questions

 

 

What Should I Expect During a Workshop?

 

Vivienne Mackinder will personally sit down with you to help understand your learning needs.  Together, you will create a learning path for the week that will help you go to your next level as you develop and increase your technical skills as a professional hairdresser.  Each day will begin at 9:00 am and end at 5:00 pm.

 

How Many People Are In The Workshop?

 

This is a hands on experience with an intimate learning environment, meaning there are only six students in the boot camp.  Vivienne will challenge you to go to your next level and become the best hair designer you can be.

 

Do We Use Live Models Or Mannequin Heads?

 

Each look is created on a mannequin head and your work is photo journaled, meaning Vivienne will take pictures of your mannequin heads and you will have the opportunity to take home your images after the workshop so you can review your work over and over again.

 

Where Is The Workshop Located?

 

The Location is Vivienne’s private studio in the Hamptons. There is not an address for the studio. However, it would be best for you to program in your GPS 32 Ann Ave Riverhead, NY 11901. Once you arrive to that address you will go just a little past it (same side of the road) and see on the left the grey studio that resembles a barn.

 

Where Can I Stay During The Workshop?

 

There are 2 Air BNB properties located near the workshop.  They can be found here:

 

Click here to see the Studio link air bnb.

 

Click here to see the Apartment link 

 

Additionally, here is a link to some area hotels:

 

Hyatt Place Riverhead

 

Holiday Inn Express Riverhead

 

What Airport Do I Fly Into?

 

The nearest airport to Vivienne’s studio is the Long Island MacArthur Airport (ISLIP).  This airport is 30 minutes from the studio.  Due to limited flights, you may want to fly into JFK or La Guardia.  These airports are an hour and 20 minutes away from the studio.

 

Should I Rent A Car During My Stay?

 

Because the workshop is located in the Hamptons, it is best that you rent a car during your stay.  Please click this link to learn more about the area.

If you are not renting a car, there are other ways to get from NYC to Riverhead.  The Long Island Railroad or the Hampton Jitney Bus are both viable options.

 

What Is The Train The Trainer Workshop?

 

Train the Trainer workshops are designed specifically for educators and salon owners who train and educate within the salon. Vivienne has created an Apprenticeship system that gives you a guide and a structure to create a learning path for your new hires to help you train your team members to be skilled professional hairdressers. She will teach you the skills necessary to impart and train with soft skills, fundamentals, cutting, styling and color techniques. Using Vivienne’s apprenticeship system, you will be able to train your new hires more efficiently and effectively getting them on the floor in your salon making money faster with higher technical skills to turn them into the professionals they are meant to be.

 

What Is The Styling Workshop?

 

During the styling workshop you will learn the art of blow drying and styling, the art of setting, and the foundation of dressing hair. Diving into the art of backcombing and pinning, you will be shown techniques to create and control the silhouettes you want. Pony tails, braids, relaxed and formal styles. This workshop is perfect for those who want to become a better editorial hairstylist or those who want to offer more advanced services in special events hairstyling or bridal services.

 

What Is The Cutting Workshop?

 

During this workshop you will learn the fundamentals of precision cutting, abstract cutting and the classic principles of cutting with a modern edge. You will also dive into razor cutting that will include Blunting, Chisel, Valley and Peak Etching, Valley and Peak Circle, The ‘L’ Technique, Butter Knife as well as The Razor Over Comb technique.

Do you have a question you would like answered? Please submit it here:

Tell Us What You Think

18 Comments

  • Cali Sellars

    Reply Reply August 1, 2014

    I am thinking of subscribing, can you unsubscribe at any time?

    • Matt Nappo

      Reply Reply January 21, 2015

      yes

  • Anthony Marsalese

    Reply Reply November 11, 2014

    Hi ,
    There seems to be a problem accessing the “Camden” PDF in the Bob Series, week 2.
    Thank you,
    Anthony

    • Matt Nappo

      Reply Reply November 11, 2014

      It’s been fixed, thank you

  • Heidi Hansen

    Reply Reply January 2, 2015

    Hi Matt,
    I am trying to get into the ultimate consultation guide through the 5 star layers section and it won’t open for me. I am teaching class on Monday and rolling out Vivienne’s consultation piece for the first time.
    Thank you!
    Heidi

  • Shawna Parvin

    Reply Reply January 14, 2015

    Hello,

    I am starting week two in the Editiorial segment and for the textured bob upload, the week 3 Round brush barrel is displayed.

    Thank you,
    Shawna

    • Becci

      Reply Reply January 14, 2015

      Shawna, Most likely you encountered a little glitch. Go ahead and re-upoad the lessons.

  • C.D.

    Reply Reply April 7, 2015

    I have the annual membership to HDTV Classic and wanted to sign up for some courses. I wanted to make sure that I can continue with the annual membership while taking courses (that it won’t effect accessibility to HDTV Classic). Thanks.

    • Matt Nappo

      Reply Reply April 13, 2015

      Hi C.D.,
      Of course your Classic membership will be unaffected by individual courses.

  • DOcon

    Reply Reply June 14, 2015

    I’m looking for a contact email or anything to ask about payment plans available for courses. Where can I send an email?

  • Dixie laRose

    Reply Reply September 8, 2015

    I purchased the Razor Cut Series. I have watched the graduated bob cut, and the first video of the 7 principles of razor cutting. Now when I try to view and more, they will not load. have tried logging out, and back in again, but still no videos will load. ??

    • Rebekah Hope

      Reply Reply September 8, 2015

      Hi Dixie,

      The course is on a drip, so each week new videos will be open to you. The only way to see them all at once is to purchase the all access as a five star member. If you are interested in this please let me know. Otherwise your videos will open each new week. If you are still having issues please give me a call. thanks! -Rebekah 631-375-1820

  • Courtney

    Reply Reply February 17, 2016

    I have been trying to subscribe to the HDTV Classic membership, keeps saying “Error #1. User authentication failed.” Am I doing something wrong?

    • Rebekah Hope

      Reply Reply March 22, 2016

      Hi Courtney,
      I am sorry you were having difficulty. We do not offer a monthly classic subscription anymore. We do however, have an all access subscription and you can pay monthly $99 for all access or $799 for a full year. Another option to consider is when you purchase a live workshop you get all access to HDTV for free for a full year. Let me know if I can answer any questions or set you up for a free week trial. Thanks so much!
      Rebekah Hope
      631-375-1820

  • Kristy

    Reply Reply March 11, 2016

    Hello, same as above, any attempts to purchase the monthly subscription package over the last several months end with a “user authorization failed” warning with no way to remedy the situation. Please advise.

    • Rebekah Hope

      Reply Reply March 22, 2016

      Hi Kristy,
      I am sorry you were having difficulty. We do not offer a monthly classic subscription anymore. We do however, have an all access subscription and you can pay monthly $99 for all access or $799 for a full year. Another option to consider is when you purchase a live workshop you get all access to HDTV for free for a full year. Let me know if I can answer any questions or set you up for a free week trial. Thanks so much!
      Rebekah Hope
      631-375-1820

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